Privacy Policy
Welcome to SQW Cleaning Solutions. Your privacy is our priority, and we are dedicated to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your data, ensuring compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website, you consent to the practices described in this policy.
If you have any questions or concerns, please contact us using the details provided at the end of this policy.
What Information We Collect
To provide you with exceptional cleaning services and a seamless website experience, we collect the following information:
1. Information You Provide Directly
- Contact Details: Includes your name, email address, phone number, and any other information submitted via contact forms or quote requests.
- Service Information: Details about your cleaning needs, such as property type, frequency of services, and specific requirements.
2. Information Collected Automatically
- Device and Browser Data: Information such as your IP address, browser type, operating system, and device type.
- Cookies and Analytics: We use cookies and similar technologies to track your interactions on our site, improve functionality, and deliver personalized content.
- Usage Data: Tracks how you navigate our website, such as pages visited, time spent, and links clicked.
How We Use Your Information
Your information helps us deliver the best possible service while maintaining security and transparency. Specifically, we use your data to:
1. Deliver and Improve Services:
- Process cleaning service requests, provide accurate quotes, and enhance your experience on our website.
2. Communicate with You:
- Respond to inquiries, confirm bookings, and send updates or promotional offers with your consent.
3. Analyze Performance:
- Use website analytics to understand how users interact with our site and identify areas for improvement.
4. Maintain Security:
- Detect and prevent fraudulent activity and ensure a safe browsing experience.
Cookies and Tracking Technologies
What Are Cookies?
- Cookies are small text files stored on your device to help websites remember your preferences and improve your experience.
Types of Cookies We Use
- 1. Essential Cookies: Required for website functionality, such as navigation and form submissions.
- 2. Performance Cookies: Analyze site performance and user behavior to improve our services.
- 3. Preference Cookies: Save your settings, such as language preferences or location.
- 4. Advertising Cookies: Deliver relevant ads based on your browsing activity.
Managing Cookies
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.
How We Share Your Information
We do not sell your personal data. However, we may share information in the following cases:
1. Trusted Service Providers:
- Third-party providers that assist with website hosting, analytics, and email communications.
2. Legal Obligations:
- To comply with legal requirements or respond to lawful requests from regulatory authorities.
3. Fraud Prevention:
- To detect and address fraudulent or unauthorized activity.
Your Rights Under Canadian Privacy Laws
As a user in Canada, you have the following rights regarding your personal information:
1. Access and Correction:
- You may request access to the personal information we hold about you and correct inaccuracies.
2. Data Deletion:
- You can request the deletion of your personal data, subject to legal obligations or contractual requirements.
3. Withdraw Consent:
- You may withdraw your consent for data collection, use, or storage at any time.
4. File Complaints:
- If you believe your rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
How We Protect Your Information
We implement robust security measures to safeguard your data, including:
Data Encryption:
Protects sensitive information during transmission.
Secure Servers:
Data is stored on reliable servers with restricted access.
Regular Monitoring:
Ensures timely detection and resolution of security threats.
Third-Party Links
Our website may include links to third-party websites or services. While we strive to link only to reputable sources, we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal information.
Children’s Privacy
SQW Cleaning Solutions is intended for general audiences and does not knowingly collect personal data from individuals under the age of 13. If you believe we have collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. Updates will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch with us through the following channels:
Your Trust Matters
At SQW Cleaning Solutions, we are committed to maintaining your trust by protecting your privacy and ensuring a safe online experience. By using our website, you agree to the practices outlined in this Privacy Policy.
Thank you for choosing SQW Cleaning Solutions!